Frequently Asked Questions

Find quick answers on creating business listings, advertising options, community events, and account settings.

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To rate and review a business, visit the business listing, select a star rating from 0-5, and write a review. Make sure to submit your feedback!

If you forget your password, click the "Recover" link on the login page, enter your registered email, and follow the instructions sent to your email to reset it.

You can manage customer reviews by visiting your business listing. You can respond to reviews, flag inappropriate ones, and report them to customer support if necessary.

Yes, you can offer discounts by adding promotional codes or linking to special offers directly in your business description or product listing.

To report inappropriate content or reviews, click the "Report" button next to the review or content, and our support team will investigate it.

We have guidelines in place to ensure the quality and safety of the platform. Certain types of businesses, such as illegal activities or prohibited goods, are not allowed. Read our terms and conditions.

If you encounter technical issues, first try clearing your browser cache. If the problem persists, contact our support team for further assistance.

We take data privacy seriously. Your business information is stored securely and only shared as per your listing settings. We comply with GDPR and other relevant data protection regulations.

Visit "Newsletter Preferences" in your dashboard to choose which updates you receive - business news, event announcements, or special promotions.

Reviews are linked to your account to ensure authenticity, but your profile name can be set to display only your first name and initial.

Business owners can respond publicly to reviews. If there's a dispute, our moderation team may review the conversation, but we generally don't remove reviews unless they violate our guidelines.

Yes, you can edit or delete your reviews at any time through your profile under "My Reviews."

Yes, we offer paid advertising options that allow you to promote your business to a wider audience. Visit our "Advertising" section for more details.

Yes, you can feature your business on the homepage or in specific categories by upgrading to a premium listing. Visit your listings page and click on Promote link.

We accept credit/debit cards, PayPal, and other secure online payment methods. You will receive invoices for any premium services purchased.

Yes, you can upgrade, downgrade, or cancel your premium listing at any time via your account dashboard. Refunds are subject to our billing policy.

We offer banner ads, featured listings, sponsored placements in search results, and promotional spots in our newsletter and events pages.

Yes! You can target your advertising by London boroughs, postcodes, or specific neighborhoods to reach customers in your business area.

Your dashboard includes basic analytics showing impressions, clicks, and engagement for your active advertising campaigns.

Absolutely! We recommend advertising around key dates like Ramadan, Eid, New Year, and National Sovereignty Day when community engagement is high.

We accept payments in GBP (£). International users may see converted amounts based on their card issuer's exchange rate.

Yes, all paid transactions generate invoices that you can access and download from "My Payments" in your dashboard.

To create a business listing, sign up or login to your account, go to the "Add Listing" section, and fill out the necessary details about your business including name, description, contact info, and category.

To update your business details, login to your account, go to your business profile page, and edit the information you want to update. Don’t forget to save your changes!

Yes, it is free to list your business on our platform. You can create a listing without any charges. However, there may be premium options available for additional features or visibility.

To delete your business listing, login to your account, go to your business profile, and click on the "Delete Listing" option. Please note that this action cannot be undone.

To upgrade your business listing, login to your account and go to the "Upgrade" section where you can select from various premium options for better visibility and features.

Yes, you can upload photos to your business listing. Simply go to your business profile and click the "Add Photos" button to upload images that showcase your business.

Yes, you can customize your business profile with a logo, cover photo, and business description to reflect your brand and services.

If your business details are incorrect, login to your account, go to your business profile, and update the information. If you need help, contact support.

Listings typically appear within 24-48 hours after submission. If your listing is still pending, please check for any required approvals or contact support.

Yes, you can add events or promotions to your business listing by visiting your profile and using the "Add Event" or "Add Promotion" options.

To change your business hours, login to your account, go to your business profile, and update the hours under the "Business Details" section.

Complete your profile with accurate details, add photos, update business hours, and collect reviews. Premium listings get additional visibility on the homepage and category pages.

Yes, each branch can be added as a separate listing with its own contact info, hours, and promotions.

Yes, our platform is mobile-friendly, and you can update your business details, add promotions, or respond to reviews from your phone.

Check that your listing complies with our guidelines. If approved, but still not live, contact our support team.

Yes! Your single account can manage multiple business listings - perfect if you own several Turkish businesses in London.

You can mark your listing as "permanently closed" or delete it entirely. Your account will remain active for any future ventures.

Yes, contact our support team to arrange a transfer of ownership for a business listing.

To contact a business owner, visit their business listing page and look for the contact details provided. You may find their phone number, email address, or a contact form for direct messaging.

To search for businesses, use the search bar at the top of the page, and enter keywords, business name, or categories. You can filter results based on location and other preferences.

We accept a variety of business types, including but not limited to restaurants, retail stores, service providers, education centers, and more. Check the platform guidelines for a full list of acceptable business types.

No, you do not need to register to browse listings. However, registration is required if you want to leave a review, rate a business, or contact business owners.

Our platform offers a wide range of categories including Arts, Health, Food, Real Estate, and more. You can choose a category that best fits your business type.

While our primary focus is Turkish-owned businesses in London, we also welcome businesses that specifically serve the Turkish community or offer Turkish products/services, even if owned by non-Turkish entrepreneurs.

Yes! Many business listings indicate if they have Turkish-speaking staff. You can also filter searches or look for language indicators in business profiles.

Absolutely! We feature Turkish cultural centres, community associations, religious institutions, and charitable organizations alongside commercial businesses.

Visit our "Events" section (accessible from the main menu) to discover Turkish cultural festivals, music concerts, art exhibitions, food events, and community gatherings happening across London.

Yes! Community members can submit events for approval. Simply create a free account and use the "Add Event" option in your dashboard.

Yes, we have dedicated categories for professional services including Turkish-speaking solicitors, financial advisors, healthcare professionals, and more.

Absolutely! Turk List features Turkish builders, electricians, plumbers, decorators, and other tradespeople serving the London Turkish community.

Yes! From wedding halls and photographers to caterers and entertainers specializing in Turkish weddings, you'll find them all in our directory.

Yes, we include B2B listings such as Turkish food importers, wholesalers, and suppliers serving restaurants and shops across London.

Yes, Turk List includes Turkish supplementary schools, language tutors, music teachers, and other educational services.

Currently, our website is fully mobile-responsive and works great on all devices. We're developing a dedicated app - join our newsletter for updates!

Yes! Every business listing has social sharing buttons for Facebook, WhatsApp, Twitter, and other platforms popular within the Turkish community.

Yes! You can switch between English and Turkish using the language selector at the top of the page.
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