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Data released by the Ministry of Trade reveals that Turkish consumers are increasingly standing up for their rights, with over 907,000 applications made to Consumer Arbitration Committees (Tüketici Hakem Heyetleri) throughout 2025. This marks a significant 20% increase compared to the previous year, highlighting a growing awareness of consumer protection laws.

For the Turkish community living in London, particularly in boroughs like Enfield, Haringey, and Hackney, who maintain strong commercial ties with Turkey—whether through property, online shopping, or service contracts—these figures reflect the ease of accessing justice digitally.

Key statistics from 2025

• Massive Resolution: Out of the 907,515 applications, 849,143 cases were resolved, settling disputes worth a total of 12.4 billion TL.

• Digital Shift: Approximately 72% of all applications were submitted via e-Devlet (TÜBİS), proving that consumers prefer the convenience of online filing.

• Top Grievances: The most complained-about category was footwear, followed by clothing and textiles. Other major issues included mobile phone subscriptions, credit card fees, and internet services.

• Geographic Trends: Istanbul led the way with 235,253 applications, followed by Ankara and Izmir.

Why this matters for the UK community

Many Turkish residents in Islington and Barnet who engage in e-commerce with Turkish brands or manage utility accounts for family back home can utilize these arbitration committees to resolve disputes without going to court.

"Consumer arbitration committees provide a fair, fast, and easy way to resolve disputes," the Ministry stated, noting that since their inception, nearly 19 million cases have been settled before reaching the judiciary.

Guidelines for 2026

For the current year, the monetary limit for disputes that can be brought to these committees has been set at 186,000 TL. Residents can apply through the e-Devlet portal or by submitting a petition to provincial and district directorates while visiting Turkey.

This surge in consumer activism serves as a reminder for professionals in Camden and Southwark that Turkish regulatory systems are becoming more efficient in protecting the economic interests of citizens, both at home and abroad.